Dear John Clarke Community,
Please join me in welcoming our new Director of Nursing, Emily Kane, RN. Emily has many years of leadership experience in long term and post-acute care. We are thrilled to have her join our team.
At the end of November, the state will be conducting its annual satisfaction surveys for residents and families. Your feedback is very important to us so we will be reaching out to you to ensure that you receive a survey and if you have any questions. We use the information we receive to ensure that we are providing the best possible care and services with compassion and kindness.
Medicare Open Enrollment is now open. I would like remind you that John Clarke does NOT have a contract with Aetna or United Healthcare. We cannot provide covered skilled services to patients who have Aetna Medicare Advantage or United Medicare Advantage. NOW is the time that you can enroll into a new plan. If you have ANY questions, please contact the Business Office.
If you are a family/friend of a Nursing Center resident and have or wish to have a non-employee assist with the care and support of your loved one, please make sure that you see me, our Social Worker or Director of Nursing. Care must be provided by our staff members unless we have a contract with a nonemployee. Please let me know if you have any questions about this. Gratitude. November is the month of Gratitude, and I would be remiss if I did not take a moment to thank our Families for entrusting us with the care of their loved ones, our Donors who have been so generous in supporting our wonderful community, our Volunteers who make our center so joyful, and most especially, our Staff whose compassion and kindness are the foundation of all we do.
Have a wonderful Thanksgiving!
Warm Regards,
Joan M. Woods, CEO